Guest Information

Dear Guest,

Welcome to the Best Western Plough & Harrow Hotel, Birmingham.

If you have stayed with us before then I would like to take this opportunity to welcome you back and if this is your first time with us then I hope you will enjoy your stay and return again soon.

The lounge bar is open daily and serves an array of cocktails, beers, wines by the glass and spirits. Furthermore we have a happy hour Monday to Thursday from 5pm to 7pm so please take advantage and make use of our lounge, terrace and garden.

As our Restaurant has limited opening hours we have partnered with Deliveroo so you can enjoy a wide selection of cuisines which you can consume in your room, in the lounge or on the terrace - we will even provide you with condiments and cutlery.

In an effort to reduce emissions we have introduced a number of measures to protect. the climate and reduce our own carbon footprint. One of these is to reduce the unnecessary amount of linen changes to a room.

If you would like your room serviced during your stay, please hang the green card on the outside of your door by 10am or advise Reception the night before. Housekeepers will not enter your room before you check out unless otherwise requested by you. Please let us know if you require fresh towels, or other items.

Please enquire about joining our Bestwestern Rewards Program and benefit from a whole host of benefits, from free carparking, to room upgrades with breakfast and complimentary hotel stays in any number of Bestwestern Hotels throughout the UK and Europe. Not to mention the discounts. Simply speak with the reception team. It couldn’t be easier.

Finally, please do not hesitate to ask if I or any of my team can help with anything during your stay.

kind regards

Paul Smyth 

Guest Information & Hotel Services

Credit & Debit Cards
We accept Visa, Mastercard & American Express.

Electrical Fans
Are available on request from reception by dialling 0

Electrical socket & Adapters
All Bedrooms have a 24 hour electric socket labelled which is not affected by the energy saving card. UK & European Electrical adapters are available from reception (£5 refundable deposit).

Emergency Fire
Please read the notice in your bedroom to familiarise yourself with our emergency procedures

Emergency Medical
Please contact reception by dialling 0 who will help in an emergency.

Fax, Copy & Printing
Can be arranged with reception between 07:00 and 22:00. A cost of 35p per page applies

Free High Speed Internet Access
Search for & connect to the BWPloughandHarrow network & use the password plough44.
If you require help with HSIA please contact reception by dialling 0

Wake up call
Wake up calls can be provided – please advise Reception at the desk, or call by dialling 0.

Our tap water is safe for drinking. Bottled mineral water is available from the bar & reception for an additional charge 24 hours a day.

Snacks and drinks are available from our Lounge Bar 24 hours a day. Please contact Reception on 0 to order, or a member of staff.

Please let us know if you would like to store anything in our Safe at Reception. This can be accessed during Reception hours.

Mobile phone chargers are available to borrow if you have forgotten yours. Please contact Reception on 0

The heating in bedrooms is computer & sensor controlled & set to a temperature of 19 degrees C when the room is occupied.  Please note the heating will reduce to 14 degrees C when the room is unoccupied.  The heating CANNOT be adjusted at the radiator valve in the room, so please do not attempt to do this as it will affect the system.  If you require an increase or decrease in temperature, please ask at reception by dialling 0.

Ice can be requested from reception free of charge

Express Checkout
Express checkout is available – please contact Reception on 0 for more information

Luggage Assistance & Storage
Please advise us on check in if you require assistance to your room with your luggage, and also on checkout

Complimentary toiletries  
If you have forgotten any toiletries please ask at Reception who keep a small selection of essential toiletries including razors, shaving cream, toothbrush & toothpaste, comb, sewing kit, shower cap & face cloths which are all complimentary, and available 24 hours a day. Sanitary items are available from a vending machine in the main toilets.

Television & Radio
All televisions have free view channels and radio stations programmed – please press the TV guide button for a list of channels

Normal services available - All rooms have linen and towels for your use during your stay. If you require extra towels, pillows, linen or cots please contact reception on 0. We can also provide toiletries as above – soap, shampoo, additional pillows or coathangers. – Available until 10.30pm.

Tea & Coffee - All rooms have hospitality Trays - should you require more items please contact reception by dialling 0

Meeting & Function Rooms
We have 6 conference and meeting rooms with a capacity of between 2 -100 people.  If you would like to view the facilities or check availability please dial 0 for reception or email your requirement to our Events Team on

Reception Desk
Reception is not continually manned but a member of staff can be contacted by dialling 0.
From 10.30 pm & overnight there is a Night Manager on the premises who can be contacted by dialling 0 for reception.

Car Parking
We have ample car parking which is FREE to guests who have booked directly with us or via Best Western Hotels.  If you have booked via a 3rd party then the overnight fee is £15.  There are also dedicated spaces for guests with disabilities.

Checking In & Out
The normal check in time is from 2pm and the normal check out time is up to 11am.  Please ask us if you require an early check in or late departure.

The Terrace Restaurant - Breakfast - can be booked with Reception in advance and is served in the Terrace Restaurant.
Monday to Friday 6:45am - 9:45am 
Saturday, Sunday & Public Holidays 7:30am - 10:30am
Breakfast to Go option - Available 1 hour before Breakfast Opening hours - please ask at reception the evening before. Please be advised that breakfast is particularly busy during the last hour of service at the weekend.                                 

Beauforts Bar
A Traditional Country Pub adjacent to the hotel.  At present this is only open to Private Hire.

Lounge Bar 
Large and spacious area open daily from 4pm until 11pm.

Food Service by Deliveroo
The hotel has a partnership with Deliveroo which allows guests to order from a diverse & wide range of high quality local restaurants & takeaways for delivery to the hotel.  Our staff are happy to provide any cutlery, plates or condiments you require without charge.

Guest Satisfaction - Guest satisfaction is a priority for us. If you experience any issues during your stay please ask to speak to the Duty Manager who will do their best to resolve the matter. Our Medallia guest satisfaction survey can be completed online after your stay, or you are welcome to email Paul Smyth Hotel Director to